Showing posts with label francorp capital. Show all posts
Showing posts with label francorp capital. Show all posts

Wednesday, March 4, 2009

Francorp Client Schotzsky's

Schlotzsky’s Goes Web 2.0 for Sandwich Debut
March 3, 2009

-By Becky Ebenkamp

Schlotzsky’s is throwing out the first pitch for its initial major QSR deal this week with a spring baseball-themed program that supports the casual chain’s launch of three Big League Clubz sandwiches.

The creative challenge was to spread the word about the new Beef ‘n Bacon Club, Chick ‘n Turkey Club and Ham ‘n Turkey Club sandwiches among dads and their ball-playing kids by the bonding the sport brings—from Little League to the big leagues. (The promo has no affiliations with Major League Baseball or any other organization, however.) Austin, Texas-based Schlotzsky’s is owned by Focus brands (Carvel, Cinnabon, Moe’s Southwest Grill) and has about 350 restaurants in 35 states.

This is the largest promotion Schlotzsky’s has ever done, and the first time the chain has gone beyond the traditional TV, radio, FSI, POP route to communicate.

“We brought in all these [components] to help [Schlotzsky’s] understand the power of social media to drive sales and to show them how measurable it is,” said Van Vandegrift, executive producer at branded entertainment company Matrixx Pictures in Santa Monica, Calif., the agency that devised the promotion. “In Web 1.0, we used to care about the time visitors spent on the site and where they went; now, the sentiment is about the brand, how many times it’s mentioned in blogs and in what context, photos posted to Twitter, drive-by buzz. This is great because this is a brand new sandwich--there’s no buzz yet.”

At a microsite (Bigleagueclubz.com), fans can join a Big League Clubz club and enter a sweepstakes to win a trip for four to St. Louis (coincidentally timed around the MLB All-Star Game). The sweeps runs through May 31, and visitors who come back for extra site experiences—such as to play games or sign up for an e-letter—get bonus entries. Gameplay will be a main draw, as there are video games and a fantasy baseball league component that involves drafting friends for teams. The latter will also extend to social networking sites, such as Facebook.

A downloadable desktop widget lets players keep track of scores and other baseball info and gives Schlotzsky’s a conduit of communication. “We’ll know how many people download the widget, and when we push out an offer, we’ll know who we pushed it to and who responded,” Vandegrift said.

There are many more components: Codes from ads and POP can be texted to win additional sweepstakes chances, the sandwiches have their own baseball-type cards that factor in and fans who collect those can upload photos to a site to receive a mini engraved baseball bat premium. There’s a local market activation push to help restaurants connect with baseball entities in their communities through sponsorships, team nights and other touch points.

“It’s rare to see a 40-year-old brand take a shot at new media," said Vandegrift. Most are afraid to dip their toes in, and he believes the best way to introduce clients to Web 2.0 is to engage them personally. He added: “If you want to know how text messaging works, [we say to them,] ‘Text this message to this code and when you get a message back you can see if you like how it works. That’s better than sitting around all day saying, ‘We should have a better web site.’ It’s about building a better social experience.”

Sunday, February 15, 2009

Francorp Client Success in 2009

Francorp Client Success in 2009.

Francorp Clients continue with great success through difficult economic times! Recently in the past months Entreprenuer has again released the coveted Franchise 500 list, which is a documented list of the fastest growing 500 franchise systems in the U.S. Each year companies and professionals in the franchise industry wait anxciously to see who has made the list, which industries are growing quickly and how all the top franchise companies are doing currently.

Francorp is acknowledged as the industry leader in franchise development and consulting work in launching and developing new and existing franchise concepts and organizations. Francorp has been in business for over 33 years with almost 20 offices around the world. Clients have included McDonald's, Kentucky Fried Chicken, Auntie Anne's, Omni Hotels, Jimmy Johns, 800-Flowers and many others. This year on the Franchise 500 list, Francorp has 112 clients with whom the firm has worked with at some point, or continues to work with.

112 of the top 500 fastest growing franchise systems have worked with Francorp Consulting.

Francorp works with companies of all sizes and years in the franchise business. Here are some of Francorp's more recent clients who are experienceing success right now in 2009. These are franchise systems that will in the years to come gain more and more exposure, but for right now are just getting a foothold in the market.

Patrice and Associates, www.PatriceandAssociates.com - 3 franchises sold in 2009 Hot Box Pizza, www.gethotboxpizza.com – first franchise soldPlay Party, www.playparty.net – first franchiseAdvanced Maintenance, www.advancedmaint.com – 7th locationSofi’s Crepes, www.sofiscrepes.com – 3rd location -1st franchise in 2009Al’s Beef and Nancy’s Pizza, www.alsbeef.com - 6 Franchises sold in 2009

For more information on other great franchise concepts and on how to franchise a business, visit Francorp's corporate site, www.francorp.com.

Monday, January 19, 2009

Citrusolutions - Paul Romanick

Hello, Paul Romanick here.

You know, Citrusolution Carpet Cleaning. Twenty nine Metro Atlanta locations! 45 locations nationwide!

Also, co-owner, with Ron and Marie Dinsmore, of Network for Success in Forsyth and North Fulton.

My New Years Resolution is to help you take your business, your career, through this economy, and into 2010! Network for Success was an effort by Ron, Marie, and I, to give business people a unique opportunity to not only expand thier businesses, but to expand thier views on how to go about doing just that! Part of that business and personal growth was exemplified by The Business Extravaganza that we hosted at The Metropolitan Club on October 14th, 2008.

We put that event together to showcase our Network for Success members and to create a one of a kind network opportunity for our business community. It was open to the members of the Forsyth County Chamber, The Johns Creek Business Association, and the business community at large. The cost at the door was the same for everybody. We wanted to generate not only attendance, but excitement, as well. We did just that!

The event was incredible! If you are one of the 438 people in attendance, you saw it firsthand, and have been asking for more of the same. If you heard about it secondhand, you wished you had not missed the opportunity. In preparing our NFS people for this special event we realized we wanted to provide this style of Networking for all the business people in the 400 corridor. THAT is why we created BUSINESS 400!

We can't bail you out, but we can lift you up!

Ron and Marie sold 33 homes in 2008! That's impressive! That's Networking! Almost all of of my Citrusolution locations owners came to me through networking. 14 from my Network for Success family alone! That's Networking! That's the reason we created BUSINESS 400. It has worked for us. It can work for you! All business is two people talking together! We are the economy! We are the recovery! Let's Network in 2009,and 2010,and 2011.........

Please go to www.business400.com to learn more.

Paul Romanick
Business 400

Tuesday, January 13, 2009

Francorp Clients Make a Splash in Miami!

Francorp Clients Make a Splash in Miami!
Francorp exhibits at most of the major franchise tradeshows across the country and around the world. With over 15 offices serving 40 countries, the firm has a strong presence at most franchise tradeshows including a very large show coming up in India in 2009. Each year one of the most exciting and wonderful shows in the U.S. is the Franchise Exposition South based in Miami, Florida. This show is particularly fun because of the international flair that Miami brings and the amazing environment that South Beach and the Miami locals always have to offer. The show is always held during the first week of the year and seems to bring in the New Year with a really great turnout. The 2009 show was no exception, there were a multitude of anxious franchise investors and interested individuals full of optimism and high expectations for the coming year. The Franchise exposition always offers an amazing array of wonderful business opportunities and franchises of all kinds.
This year, Francorp clients made a particularly impressive showing at the Miami franchise exposition. There were 17 current or former Francorp clients exhibiting at the franchise show this past weekend. Current Francorp clients included European Wax Centers, Hand and Stone Massage, Huffman Builders, 10 Minute Manicures, Big Mouth Marketing, Palm Tree Computers, Hippo, Mama Fu’s and many others. Former Francorp clients included franchisors such as Ace Hardware, Auntie Anne’s Soft Pretzels and others. In addition, several Francorp clients visited the show to plan for next year on how and when to exhibit. Many of Francorp’s clients have achieved amazing levels of success over the past year and 2009 should prove to be another exemplary year for franchise growth. European Wax Centers now has over 60 franchises sold, Hand and Stone Massage has almost 50 franchises sold, 10 Minute Manicures has 12 units open now and many other Francorp clients continue to grow at impressive rates.

Francorp clients did an extraordinary job the entire weekend managing their booths and engaging potential franchisees at the show. Francorp Executive Vice President, Thomas DuFore worked with each of the Francorp clients there at the show, some for the first time, to make sure that they were ready to implement the Francorp trade show training in order to maximize their time in Miami. Francorp works closely with its clients to make sure that proper trade show etiquette and follow up is implemented at every trade show they exhibit at. Thomas DuFore is an expert at managing shows and runs Francorp’s internal trade show staffing department. Francorp Client’s booths were literally the showpieces of the exhibition and the staffing by all of Francorp’s clients was superb. Palm Tree Computers did a wonderful job engaging showcomers and properly presenting the information on the show floor. European Wax Centers probably had the most exotic of booths as the show with a full waxing center and a front row seat to the entire show. Mama Fu’s did a wonderful job exhibiting with a full staff and commanding during the entire exhibition. All of Francorp’s clients were extremely impressive during the show and their high lead counts following the weekend were the result of good planning, hard work and dedicated teams.
Several of Francorp’s clients are utilizing the “Own Your Own Business” Seminar format as developed by the Chairman of Francorp, Don Boroian. The seminar format is organized to offer additional information and further introduction to a potential franchise buyers that come to the tradeshow. Palm Tree Computers for example is based out of Orlando, Florida and will be conducting the workshops over the following three weekends to introduce the company and concept of Palm Tree to over 50 potential buyers who asked for additional information at the Miami show. Mama Fu’s Restaurants also utilized a similar format at one of their South Florida locations. Many people across the country and particularly within the franchise community are anxiously awaiting the rollout of Mama-Fu’s franchise chain.

Francorp as standard practice had several representatives from Francorp’s International offices at the show as well to meet with clients and discuss franchising internationally with show visitors. Particularly in a market like Miami franchising internationally is always an interest. Ramon Vinay, President of Francorp International was present for the show and met with several companies to discuss franchise development and new happenings within the international franchise community. Francorp’s booth at the show was staffed by Franchise Analyst Sara Daly, Regional Director Judy Jones, Vice President Christopher Conner and Executive Vice President Thomas DuFore. The Francorp booth at tradeshows serves two purposes, one is to meet new companies and discuss franchising in the U.S. and abroad. Francorp also exhibits at tradeshows to meet new potential franchise buyers and pass these leads along to Francorp clients. Lead generation is a product of Francorp Connect which is Francorp’s web portal for franchise marketing and franchise lead generation. Francorp clients benefit from Francorp’s presence at every major trade show around the world.

2009 looks to be a very successful year for franchising and in particular Francorp clients. The Miami franchise exhibition was a jump start to what looks like a wonderful year for the franchise industry as a whole!

Tuesday, January 6, 2009

Mama Fu's: Election Night Promotion Registered a Win for new Media Advertising, Online Ordering

Mama Fu’s: Election Night promotion registered a win for new-media advertising, online ordering
By ALAN J. LIDDLE
AUSTIN, Texas (Dec. 22, 2008 ) —While much of the nation was glued to TVs and websites the evening of Nov. 4 watching the historic presidential election play out, Mama Fu’s Asian House chain executives were interested in a vote of another kind: the kind consumers cast with their wallets.
Expecting election fever to drag down business, management at Murphy Adams Restaurant Group of Austin, operator of six Mama Fu’s units and franchisor of the Pan Asian concept, decided to test the chain’s new eClub e-mail loyalty program, online-ordering system and delivery capabilities. Those digital resources and that service option only recently had been added in the aftermath of Murphy Adams’ March acquisition of Mama Fu’s trade dress and franchising rights from Raving Brands Inc.

An e-mail offer for Mama Fu’s Election Night Special advertised a $5 discount on takeout and delivery orders and included a link to the chain’s online-ordering portal.
Anchoring the Election Night trial was an e-mail blast through online-services provider Fishbowl Marketing Inc. of Alexandria, Va., to the approximately 7,700 eClub members affiliated with three restaurants in the Austin market and single units in Bentonville, Ark., and Hollywood, Fla.
The “call to action” was an “Election Night Special” of a $5 discount on takeout or delivery orders of $20 or more, said Randy Murphy, president and chief executive of Murphy Adams.
Featured in the promotional e-mail was a clickable link to online-ordering pages developed by Dallas-based OrderTalk, which has a strategic partnership with Fishbowl.
“The net result was that instead of having 10 percent less sales than a typical Tuesday [on Election Night], we had 10 percent to 15 percent more sales,” Murphy said.
Of campaign metrics, Murphy said: “We had over a 25-percent open rate. Typically, a high benchmark is [a rate of] 20 [percent] to 21 percent.”
In all, he continued, 73 people redeemed the e-mail coupon, or nearly 1 percent of the mailing list.
“That’s a direct-mail type of redemption [rate],” the operator added, “and we did that with e-mail that didn’t cost us anything” beyond the service provider’s monthly fee.
Murphy said that while the test was “on a small scale,” it proved “tremendously effective,” given that it was the first attempt to drive business with a time-sensitive offer. Income from the e-mail effort, about 30 percent of which came through the online ordering channel versus phone calls, contributed to the “biggest one-day [sales] totals for online ordering and delivery” yet, Murphy said.
Using publishing tools and company-specific materials provided by the marketing services provider, Murphy Adams spent “less than an hour” preparing the Election Night e-mail blast, Murphy said.
Likely up next, Murphy said, is a New Year’s Eve e-mail blast leveraging the eClub database that currently contains about 10,000 names collected, in large part, using paper sign-up pads in the restaurants.
Beyond its six restaurants, Murphy Adams franchises seven Mama Fu’s restaurants to others.
Murphy said a dual-service format—fast-casual-style counter service at lunch and table service at night—tested at the three Austin-area restaurants for three years would be rolled out to all future franchised branches.
“A unit in our system can do about $1 million in revenue a year,” he said.
New-media marketing, promotions and advertising are part of the plan for growing sales along with unit counts in 2009, Murphy said.
He reported that, among other related developments, his company already has tested opt-in text-message marketing with “decent feedback.”
“Including social-networking [initiatives] and search engine marketing, it will be at least 25 percent, but maybe as much as 35 percent, of our total [advertising and marketing] budget,” Murphy said of 2009 new-media spending.
That 10-percent cushion represents potential additional spending for search engine marketing, of which he says, “I am a big proponent.”

Friday, January 2, 2009

Franchising Poised for a Successful 2009

Talk about getting started on the wrong foot! Could everyone in the United States be in a more cautious and precarious situation then right now in the days soon after New Years 2009? Most people are still asking, "What just hit us?" as they try to collect themselves both financially and emotionally from a devasting 2008 where over 3 trillion dollars of wealth was lost throughout the year. My guess would be that my Holiday was similar to a lot of other professionals in the United States, less presents under the tree and much less extravagant all around.

Francorp works closely with virtually every major franchise system in the U.S. and around the world. The consulting firm continually analyzes the health and future of the franchise market to better serve and impliment new franchise companies.

So what does 2009 bode for franchising? How will franchising respond to the inclimate financial times and what is sure to be an interesting road to recovery for the U.S. economy this coming year?

In my oppinion, 2009 will be a good year for franchising and for many entreprenuers getting started in their own franchised businesses. Here are the reasons.

1. There are no corporate jobs out there right now. Almost all of the large corporations in America save a few niche industries have made enormous cutbacks in their labor forces. When college educated professionals were coming out of school into the job market 3 years ago, those $100k jobs were plentiful and offerred a very nice alternative for new workers. In the 2009 market finding a good job anywhere will be like winning a car from the monopoly game at McDonald's, not that likely. Franchises offer a valid alternative for those either newly out of school or looking for new opportunities. The absence of work opportunities will make franchise offers that much more attractive.

2. Real Estate Opportunities. Commercial Real Estate prices are at all time lows per square foot in most U.S. markets. When times are good and the Starbucks of the world are dishing out rents at $100 per square foot in Dekalb, Illinois, its impossible for the "little guys" to keep up. Today, if you have been living in a cave and haven't heard, Starbucks is closing 700 locations as well as many other major corporate chains. This leaves ample opportunities for smaller, emerging chains in many different business categories.

3. The Flock Mentality. Most people are pretty depressed right now. People tend to base their decisions on what others around them are doing or saying. Because of this mentality many of the "pretenders" in any given industry will not be participating in 2009 to the extent they would be when the economy is booming. Looking at the investment community, the really successful investors make opposite moves of the general public. During this massive sell-off in stocks during the second half of 2009, Warren Buffett invested over $20 Billion. The franchise companies that make aggressive expansion moves in 2009 will take market share from their competitors and be in extremely good positions when the economy comes out of this slump.

With the increasing numbers of unemployed workers in the United States franchisors have a growing audience and number of potential franchisees. As more and more creative finance tools are uncovered and the federal reserve does everything in its power to loosten the financial markets, the access to capital will begin to come easier. This combination stands to fuel franchise growth at unprecendented levels in 2009 and beyond.

Francorp is the world leader in franchise consulting and development. For more information and analysis on whether a business is suited for franchising, please visit our corporate site where a multitude of free information on franchising and franchise development is available.

Francorp was founded in 1976 and has worked with over 2,000 successful franchise systems from the ground up. Francorp has four seperate companies, Francorp Consulting, Francorp Capital, Francorp International and Francorp Connect. The company was founded by Don Boroian who runs and operates Francorp's four companies to this day.

www.francorp.com

Tuesday, December 30, 2008

Q1 2009 CKE Restaurants Earnings Conference Call - Final.

As a reminder, this conference is being recorded for replay purposes. I would now like to turn the call over to Mr. John Beisler, Vice President of Investor Relations. Please proceed. JOHN BEISLER, VP, IR, CKE RESTAURANTS:

Thank you, Francis. Good morning, everyone, and thank you for joining us. My name is John Beisler, Vice President of Investor Relations for CKE Restaurant. CKE Restaurants is hosting this conference call to discuss our results for the 16 weeks ended May 19, 2008. Yesterday CKE issued a pair of press releases announcing its financial results for the 16 weeks ended May 19, 2008 and same-store sales for the four weeks ended June 16, 2008. These releases are available on our website, www.CKR.com. CKE he has also filed its Form 10-Q with the SEC. This call will reflect items discussed within these press releases and Form 10-Q. CKE management will make reference to them several times this morning. Speaking on today's call are Andy Puzder, President and Chief Executive Officer, and Ted Abajian, Executive Vice President and Chief Financial Officer. Andy will begin today's presentation with a few comments regarding our first-quarter results as well as our period five same-store sales results. Ted will then review our first-quarter results with you. Andy will conclude today's presentation with comments on the strategic direction of the Company. Andy and Ted will then take questions from callers. Before we begin I'd like to remind you of our disclosure regarding forward-looking statements contained in the Form 10-Q and the earnings release. Our disclosure regarding forward-looking statements can be found within our Form 10-Q under Item 2, management's discussion and analysis of financial conditions and results of operation. Matters discussed during our conference call today may include forward-looking statements relating to future plans and developments, financial goals and operating performance and are based on management's current beliefs and assumptions. Such statements are subject to risks and uncertainties and actual results may differ materially from those projected in the forward-looking statements. I introduce now to Andy Puzder, President and CEO. ANDY PUZDER, CEO, PRESIDENT, CKE RESTAURANTS: Thank you, John, and good morning, everybody. First quarter of fiscal '09 was a very positive quarter for our company on numerous fronts. To begin with, the expense reduction efforts and price increases we implemented over the past year bore fruit as we substantially reduced our year-over-year unfavorable restaurant operating cost comparison. In the second quarter of fiscal 2008 our restaurant operating costs were 300 basis points unfavorable to the prior year quarter. In third quarter our operating costs were 190 basis points unfavorable; and in fourth quarter our operating costs were 160 basis points unfavorable. In the first quarter of fiscal 2009 our restaurant operating costs on a consolidated basis were just 30 basis points unfavorable to the prior year. This 30 basis points increase was essentially due to increased depreciation from our ongoing remodel program at both brands.

Both food and packaging costs and labor and employee benefit costs were essentially in line with the prior year quarter. We also continued our focus on actual reductions to G&A expense in the first quarter. In this respect we reduced G&A expenses by $1.5 million, a 3.3% reduction as compared to the prior year quarter. We also reduced G&A expense as a percentage of total revenue by 10 basis points. We achieved these reductions despite a reduction in total revenue due to our refranchising of 195 Hardee's restaurants by the end of first quarter and an $800,000 increase in share-based compensation expense. In addition to substantially improving our year-over-year operating cost trend and reducing our G&A expense, we also had positive blended same-store sales for the quarter. Blended same-store sales increased 1.8%, our 11th consecutive quarter of positive blended same-store sales. With respect to our individual brands, same-store sales at company operated Carl's Jr. restaurants increased 3.9% versus flat results in the prior year quarter. Same-store sales at company operated Hardee's restaurants decreased 0.6% versus a 1.8% increase in the prior year quarter. We also reported same-store sales for period five yesterday. For the four weeks ended June 16th, blended same-store sales increased 2.6%. Hardee's same-store sales increased 2.8% during period five. On a two-year cumulative basis Hardee's same-store sales have increased 5.4%. For the fiscal year-to-date Hardee's same-store sales are now positive thanks to the successful launch of the Prime Rib Thickburger, the latest of our decadent meat as a condiment offerings. This burger features a 100% Black Angus charbroiled beef patty, sliced prime rib, grilled onions, Swiss cheese and horseradish sauce on a Ciabatta roll. Hardee's introduced it on May 14, during the last week of period four. On the first day of period five, Hardee's began airing our latest ad campaign featuring a fake restaurant in which unknowing guests happily paid $14 or more for a variety of Hardee's Thickburgers. Carl's Jr. period five same-store sales increased 2.5%. On a two-year cumulative basis same-store sales at Carl's Jr. have increased 5.3%. Carl's Jr. promoted the Chili Cheeseburger and Chili Cheese Fries as well as the Jalapeno Chicken sandwich in period five and began selling the Prime Rib burger on June 18th, the second day of period six.

As of the end of period five the blended average unit volume for our company operated stores was $1,191,000, a $29,000 increase over the end of fiscal 2008. Carl's Jr.'s average unit volume was $1,517,000, a $24,000 increase over fiscal 2008 and an all-time high for the brand. Hardee's average unit volume was $963,000, a $9,000 increase over fiscal 2008 and the highest average unit volume for the brand as far back as we can check. As you would expect, with our same-store sales and AUBs increasing, restaurant operating costs stabilizing and G&A expenses declining, our profits improved. Earnings per share in particular were up thanks in great part to our share repurchase program which was the primary driver behind a reduction in our fully diluted share count of 13.9 million shares or 20.4% of the diluted shares outstanding versus the prior year quarter. First-quarter net income was $16.6 million, a $900,000 improvement over income from continuing operations in the prior year quarter despite a decrease in profits associated with our refranchising of 195 restaurants over the course of the last year. Diluted earnings per share for the quarter were $0.31, an $0.08 or 34.8% improvement over the prior year quarter. Among other things this year's results included a $2.4 million or a $0.03 per diluted share benefit related to our interest rate swap agreement and a $1.3 million or $0.02 per diluted share income tax benefit resulting from recent tax regulations. A $1.3 million, or $0.015 per diluted share increase in facility action charges, and an $800,000, or $0.01 per diluted share increase in stock compensation expense, partially offset these benefits. We also achieved a $900,000 increase in adjusted EBITDA for the quarter going from adjusted EBITDA of $53.7 million last year to $54.6 million this year. Again, we achieved this increase despite the refranchising of 195 restaurants over the year. Ted will go into more detail on these matters in a moment. Our brands also continued to grow in unit count during first quarter. On a net basis we and our franchisees added 18 restaurants, taking our consolidated count to 3,101 units from 3,083 units at the end of fiscal 2008. The Company opened four new units; our domestic franchisees opened 16 new units and our international licensees opened 12 new units for a total of 32 new units during the quarter. We also remodeled 26 company operated Carl's Jr. and Hardee's restaurants during the first quarter. At the end of first quarter we had remodeled 262 restaurants or about 29% of our company operated system. While accomplishing all of the foregoing we also reduced our bank debt by $20 million, going from a year-end total of $351.1 million to total bank debt at the end of first quarter of $331.1 million. In summary, while we and our industry as a whole certainly faced challenges in the first quarter of 2009, which many of our competitors chose to address with margin impairing low prices and discounting, we continued to grow blended same-store sales and average unit volumes, improved our restaurant operating cost, reduced G&A expense, increased earnings per share as well as our adjusted EBITDA, and made necessary investments in our business while reducing our debt. I'll now turn the discussion over to Ted Abajian, our Chief Financial Officer, for his discussion of the financials. Ted?

TED ABAJIAN, EVP, CFO, CKE RESTAURANTS: Thank you, Andy. Good morning, everyone. Before I get started I want to let you know that during this conference call I will refer to a slide we posted yesterday in the Investor Relations area of our website which can be found at www.CKR.com. To view the slide go to CKR.com, click on Investors and then click on Presentations. At the point you will see a list of our presentations. I will be referring to the presentation dated June 25, 2008 which is entitled Q1 Adjusted EBITDA Slide. In addition, I need to make you aware that during this conference call we will refer to certain non-GAAP financial measures as explained in our earnings release issued yesterday and in our Form 10-Q for the 16 weeks ended May 19, 2008. During the first quarter we made progress with respect to net new unit growth, increasing same-store sales and average unit volumes, controlling costs at the restaurant level, and reducing our general and administrative costs. To help investors better appreciate the impact of our progress in each of these areas, I want to spend a few minutes discussing how these and other items affected our adjusted EBITDA performance for the first quarter. I will finish by discussing aspects of our interest and income tax expense. First of all, I want to make sure that everyone understands why we refer to adjusted EBITDA as opposed to EBITDA. Adjusted EBITDA, as reported in our Form 10-Q, is calculated using the definition that is provided in our credit facility. In our case EBITDA is adjusted for two items -- facility action charges, which is a line item on our income statement, and share-based compensation, which is a component of our G&A expense. Both of these items are added back to EBITDA to get to adjusted EBITDA. I now want to refer to the slide I referred to earlier which, again, is available on our website at CKR.com. This slide entitled Adjusted EBITDA Q1 FY '08 Bridge to Q1 FY '09 identifies and quantifies the primary factors impacting our adjusted EBITDA performance for the first quarter of FY '09 as compared to the first quarter of last year. First-quarter adjusted EBITDA increased by just over $900,000 versus the prior year quarter representing our first quarterly increase in adjusted EBITDA since the fourth quarter of fiscal 2007. The factors that led to the increase in adjusted EBITDA can be put into two categories as shown on the slide. The first category is changes in-store count and the second is changes in operating results. In the changes in-store count category you can see that the combination of store closures over the past year and the sale of La Salsa last July resulted in a $400,000 decrease in adjusted EBITDA in the first quarter. The refranchising of 136 Hardee's last year along with 59 Hardee's during the first quarter of this year resulted in a net decrease in adjusted EBITDA of $1.7 million for the quarter. The decrease in adjusted EBITDA resulting from refranchising was more than offset by a $2 million increase in adjusted EBITDA during the first quarter which resulted from our development of 23 new company operated restaurants last year along with four additional new restaurants this quarter. Moving now to changes in the operating results category, our 1.8% blended same-store sales increase provided a $1.9 million increase in adjusted EBITDA for the quarter. This increase was partially offset by a $1.6 million increase in same-store labor and other operating costs. The final item of significance was the $1.1 million reduction in general administrative costs that we achieved during the first quarter. To summarize, our $900,000 increase in first-quarter adjusted EBITDA resulted from the benefits associated with new unit development, increased same-store sales and a decrease in general and administrative costs partially offset by the impact of refranchising and restaurant operating cost increases. Getting back to the income statement -- we are encouraged by our progress during the quarter in narrowing the gap in operating income performance versus the prior year quarter. First-quarter operating income of $29.6 million was down about $400,000 versus the prior year quarter which is an improvement from the fourth quarter when operating income was down by about $1 million from the fourth quarter of fiscal 2007. Interest expense was $4.6 million for the first quarter, down $700,000 from the prior year. The year-over-year decrease in interest expense is the net result of a $2.4 million favorable adjustment to our interest rate swap agreements partially offset by a $1.7 million increase in interest on our credit facility due to higher outstanding borrowings as compared to the prior year. Next I will address our income tax expense for the quarter as well as our expectations for the remainder of the year. Income tax expense for the first quarter was reduced by $1.3 million as a result of recent tax regulations resulting in an effective tax rate for the first quarter of 36.2%. We expect our effective tax rate for the remainder of fiscal 2009 to be approximately 41%. As a result of our income tax credit carryforwards and the reversal of temporary timing differences, we expect that our fiscal 2009 cash income taxes will be approximately 22% of our pretax income. I will now turn the call over to Andy for his closing remarks.

ANDY PUZDER: Thanks, Ted. While we believe we made meaningful progress in the first quarter, we intend to push forward aggressively in our efforts to drive sales growth and implement cost containment initiatives in the face of well-publicized consumer weakness and inflationary pressures. We will continue to actively manage all aspects of our business and, where possible, reduce or eliminate costs without negatively impacting our operations at either the restaurant or the corporate level. At our annual shareholders meeting last week I discussed in some detail our G&A expense, capital plan and the reasons why we believe our new unit growth plans are in the best interest of our brands, our franchisees, our company and our shareholders. My comments and my presentation from that meeting are available at our website, www.CKR.com. Although some repetition is unavoidable, I think it's important to underscore the progress that we're making in several key areas. We have a number of exciting initiatives in progress which bode very favorably to the future of our company. Let's start with international development. Last week we issued a pair of press releases announcing significant international development agreements. First we've entered into a master license agreement with BreadTalk Group Limited and Aspac F&B International to open a minimum of 100 Carl's Jr. restaurants in China over the next seven years. We also announced development agreements with MDS Foods and Global Food Connection LLC to open a total of 25 Hardee's restaurants in Pakistan over the next five years. Including these deals we now have development agreements in place that will double our current international unit base to more than 600 units by fiscal 2014. Historically many of our international licensees have opened more restaurants than required by their development agreements and we're hopeful that our licensees will develop significantly more units than those for which we currently have commitments. We believe these recent announcements reflect the potential of our brands internationally. We're pursuing additional new markets such as Canada, Turkey and Australia, as well as a number of European and South American countries, and a potential joint venture in Mexico. Overall we remain very excited about our international platform which we expect will become an increasingly significant growth driver in the medium-term. Our capital plan -- we're currently in the third year of our five-year capital plan. In fiscal 2007 and fiscal 2008 we expended a total of $209.2 million; this includes $135 million of nondiscretionary spending which includes remodels, maintenance capital and investments in IT and our distribution center. The remaining $74.2 million has been discretionary spending which includes new unit growth and dual branding of our restaurants. As we previously stated, the nondiscretionary projects in our plan are necessary as we invest in areas where capital spending has been deferred for some time and we need to rebuild our infrastructure as required to maintain our existing business and to grow. We've also stated that we would adjust the discretionary portion of our spending as results and conditions warranted. We've encountered three issues with respect to our capital plan that warrant reducing our anticipated spending over the remaining three years of the plan. First, our refranchising efforts have reduced our capital spending as our franchisees will remodel the restaurants they purchase and maintain them going forward. Second, as the economy slows commercial, as well as residential, real estate development has also slowed. As a result there are fewer new high quality sites available than we anticipated when we announced our original plan. We will not build just to build and we are not satisfied building on anything other than a high-quality site. Deferring some of our new restaurant construction should also give us the opportunity to improve the return on our new Hardee's restaurants with the goal of bringing those returns much closer to the return on investment we're getting on our new Carl's Jr. restaurants. As such we've reduced our projected new unit growth for company operated restaurants through fiscal 2011 by 40 units, going from a projected total of 126 units to a new projected total of 86 units. Third, given weather conditions in the Midwest and Southeast this last winter and spring, plus the difficulties of obtaining permits in California, we're reducing the number of remodels we will complete during the next three years by 71 from 511 remodels to 440 remodels. Given the difficulties posed by inclement weather and permitting we believe this is a more realistic and achievable number. These adjustments will result in a reduction in projected capital spending for fiscal 2009. We're now projecting capital expenditures of $120 million to $130 million versus our prior guidance of $135 million to $155 million. As we've stated in the past, we intend to fund our capital plan from operating cash flows and proceeds from our refranchising initiative. In fact, we believe we will reduce our total debt year-over-year by the end of fiscal 2009. Over the next three years we currently expect to make capital expenditures of $354.2 million versus our prior total of $408.4 million, a $54.2 million reduction. Since we originally announced our capital plan in fiscal 2007 we've reduced our planned capital spending by a total of $86.6 million going from $650 million to $563.4 million. This year we now expect to build 24 Carl's Jr. restaurants and seven Hardee's restaurants. In addition to these 31 company operated restaurants we anticipate our Carl's Jr. domestic franchisees will open 37 units and our international licensees will open 27 units for a gross opening total of 88 Carl's Jr. units in fiscal 2009 up from 69 units in fiscal 2008. On the Hardee's side we project our domestic franchisees will open 13 units and our Hardee's international licensees will open 25 units. In all we expect to open a gross total of 45 Hardee's in fiscal 2009. For fiscal 2009 we expect to increase our restaurant portfolio by 80 units net, an increase from net unit growth of 74 units in fiscal 2008 and the largest net increase in unit count for our brands in any year this decade. With respect to refranchising, since our initial announcement last April we've refranchised a total of 201 Hardee's restaurants, this includes 136 units during 2008, 59 in the first quarter of 2009 and six subsequent to the end of first quarter. We've refranchised these units through a combination of existing Hardee's franchisees, new franchise partners and existing Carl's Jr. franchisees. In addition, the franchisees that acquired these units have agreed to build an additional 103 restaurants. Last week we also announced our intention to expand our refranchising program to include an additional 40 restaurants, bringing the total number of restaurants scheduled for refranchising to 241. We are currently in negotiation with potential franchisees for 33 of the 40 additional units. And actually I'm rethinking whether we should sell those other seven units. So it may be 33 instead of 40, but we haven't made a final decision on that yet. We will endeavor to complete the sale of these units, at least 33, within the next year. We will now take your questions.

OPERATOR: (OPERATOR INSTRUCTIONS). Brian Moore, Wedbush Morgan.

BRIAN MOORE, ANALYST, WEDBUSH MORGAN: Good morning. Congratulations on a very good quarter. A question on the P5 same-store sales release; certainly a very impressive acceleration of comps at Hardee's. I'm hoping you could maybe talk to whether you've seen a similar trend one week into the launch at Carl's with the prime rib burger, as well as maybe talk about the impact of weather, if any, during period five?

TED ABAJIAN: Obviously weather in the Hardee's markets improved in period five. Sonic came out with a press release I think earlier in the week or the end of last week talking about weather conditions and how they impacted Sonic's restaurants, which really are in a lot of our Hardee's markets. So you just have to watch the national news. We do have franchisees in Iowa; we don't own any restaurants there, but we have one franchisee who had a very high average unit volume unit that's simply gone, I mean the river took it away. And so there are still weather conditions, but obviously things have mitigated certainly across the Southeast and in our two principal markets, St. Louis and Indianapolis. Indianapolis is luckily not on a river. And St. Louis is, as you know, on the Mississippi. But we haven't really seen the kind of flooding that we've seen north of St. Louis yet. So weather improved substantially in period five and I think that is, along with the introduction of the prime rib Thickburger, and also a strawberry biscuit -- we introduced a strawberry biscuit at breakfast at Hardee's and that's been performing very well as well. So those have had a positive impact on our sales and I think that should continue on. I'd love to tell you how we're doing the first week with prime rib at Carl's, but obviously I can't. You have to wait another four weeks until we release our period six results.

BRIAN MOORE: I thought I'd try, Andy. (multiple speakers) the success of the prime rib product versus some of your past burgers like the Philly Cheesesteak (multiple speakers)?

ANDY PUZDER: Philly Cheesesteak was a very successful burger. I'm hoping this will meet or exceed those expectations. I think it's the best burger we've ever had. I don't know if you've tried it yet, but it's -- I actually stuck in what was on it today in the script, even though I really didn't need to just because I wanted to get it out there. It's an incredible burger, delicious.

BRIAN MOORE: Okay, I have had it. A question maybe for -- thanks on that -- for Ted and maybe John Dunion if he's around on really cost. Can you give us a an update on where you're contracted on commodities and perhaps your outlook there, maybe speak to -- I guess some of your peers have made comments regarding the difficulty of contracting for typical periods of time.

TED ABAJIAN: Yes, this is Ted. Good morning, Brian. John is actually not with us today, but I did sit down with him before we came to the call today. Really I think everybody is starting to see beef prices go up again with feed prices having gone up and that's something that everybody's going to have to deal with. We're going to certainly look at taking additional price increases as needed to offset incremental costs. But certainly I think all of the inflationary factors that continue to impact or that have been impacting food costs continue to impact food costs and that's something that, again, we'll have to deal with through pricing over time.

BRIAN MOORE: Okay. And any way to quantify -- you had very impressive sequential improvement the last two quarters on -- I guess in terms of the pressure you've had has been alleviated on the restaurant level margin line. As you look into Q2 could you give us some help there perhaps?

TED ABAJIAN: Again, Q2 we certainly do roll over the prior year that had significant cost pressure, so in that regard it perhaps becomes a bit of an easier comparison. But as I just said, we do have no cost pressures creeping up. Beef actually wasn't an issue during the first quarter. We are expecting to see beef prices go up in second quarter, in fact we've already seen that. And of course we're seeing federal minimum wage increases taking place which is really more of a Hardee's issue here in Q2. But as I said, we will take price increases. We've taken price increases, we will continue to take price increases to offset these costs. And so hopefully we can keep the price increases at a level that will offset these inflationary pressures.

ANDY PUZDER: Brian, I can tell you that there are some things -- there are different approaches to this problem. The approach we took last year, and that we'll take again this year, is that we will sequentially raise prices as these commodities go up. And depending upon how quickly they go up and how many of them go up at the same time, sometimes it takes us a little while to catch up, sometimes we can do it almost immediately. And we're really on top of the price increases that we're already experiencing in Q2 and we'll deal with those not only by price increases, but also other ways to adjust cost increase issues. And the one way -- the two ways we will not deal with the issues are by trying to drive business through discounting our products, serving inferior products or massively couponing. So we're going to -- you're going to basically see us continue to do what we've been doing and whether it takes a short period of time or a little longer period of time we will almost always catch up to those price increases. The question you're asking is a good one because it's one we address constantly which is are prices increasing so fast that we can't keep up as happened last year? It took us a couple of quarters to get caught up. Or are they increasing at a rate where we can keep up and we certainly do everything we can to make sure it's the latter situation as opposed to the former. On the other hand, we don't want to get in a situation, like some of our competitors did, that they raised prices massively last year, took huge price increases and now they've driven away some of their business and they have no room to take further pricing. So it's a real balancing game, but we think we're on top of it and we believe we have the situation in control.

BRIAN MOORE: Thanks for that color, Andy. Maybe a follow-on to that in terms of do you see a price ceiling at all for fast food hamburgers? I'm here in the California market, obviously you launched the prime rib burger here, it's approaching the $6 level obviously. So where do you see that kind of topping out?

ANDY PUZDER: I'm not sure. I think that as long as we can stay -- as long as we serve a burger that's as good or better, and I think better, particularly this prime rib burger, than the casual dining places serve, and as long as we approach it as a -- we market value different than other companies. You've probably seen the fake restaurant ads. But we're not saying come in and get a piece of gut fill for $0.99 when everybody knows you couldn't go to the grocery store and make something for $0.99 that was edible and you're not paying labor and rent. Instead of doing that we say, look, here, people are willing to pay $14 for this burger in a restaurant; you can get it at Carl's or Hardee's for $4, $5 or $6. The Prime Rib Thickburger that was one of the main drivers of our improvement in same-store sales at Hardee's for the last period is the most expensive Thickburger we've ever sold. But people do perceive that there's a value to that that they're going to get something that's worth more than what they pay for it, they pay less than what it's worth and I think as long as people perceive that as a value that we're going to be able to continue on this path.

BRIAN MOORE: Thank you. Just two more quick questions. On G&A, the $1.5 million improvement, could you give some color of that headcount reduction? Should we annualize that savings in out quarters?

TED ABAJIAN: Brian, I think there have been a number of areas we've made reductions, but I think in terms of trend I do look at the spending levels in Q1 as a good starting point for expectations for the remainder of year. However, I will point out -- and this is in our 10-Q as well -- that there will be -- within G&A is our share-based compensation expense and there's about a $1 million year-over-year increase in Q2 that you will see. There was I think $800,000 in Q1; so it's about the same level of increase in Q2 on share-based comp. But I think Q1 overall G&A run rate is an appropriate run rate to be modeling.

ANDY PUZDER: And also, Ted, you don't -- the share-based comp applies if you're looking at our profitability but not to your EBITDA analysis, is that right?

TED ABAJIAN: That is correct.

BRIAN MOORE: Okay, thank you. Just a final question maybe for you, Andy. On the beverage platforms, energy drinks, new products -- is that a calendar year '08 type event or something in '09? ANDY PUZDER: We're actually working with Coke right now on updating equipment, putting in new equipment, updating the quality of the drinks. We've been testing an energy drink. Energy drinks -- my favorite one is Full Throttle and that's a Coke product and we've tested putting that in some restaurants and I can't say that it's had a particularly meaningful impact on sales. I know one brand -- one of our competitors, McDonald's, has had -- apparently having some success with sweet tea and, of course, we've sold sweet tea at Hardee's for years and years. So it's kind of already built in. But we're working with our partners at Coca-Cola on our beverage variety which I think needs to be improved and which we are improving and on the quality of the beverages we sell. So we're moving forward on that.

BRIAN MOORE: Great. Thanks so much. Congratulations.

OPERATOR: Keith Siegner, Credit Suisse.

KEITH SIEGNER, ANALYST, CREDIT SUISSE: Thank you. First, with the debt reduction this quarter, with EBITDA up, with margins seemingly on the right track, leverage ratios are very manageable here -- can you just remind us of how we should prioritize or think about prioritizing allocation of excess capital between debt reduction, share buy back dividends, especially with this more conservative CapEx plan?

ANDY PUZDER: Keith, you know what our dividend is. And obviously if we were going to make a change in that it would be something the Board would do. So we would announce it and we have not announced and change to the dividend. So you know what that's going to be. We've told you this morning what we believe our capital expenditures will be, that $120 million to $135 million number. And to the extent we have borrowings on our revolver I would use excess cash to reduce our revolver debt. Now our term loan debt we have an extremely favorable rate on and it would be -- I'm not sure what the circumstances would be that would encourage me to reduce our term loan debt which we've got for about another three and a half years, because I won't be able to borrow money again at this rate. So I'm not sure what we would do once we had the revolver paid down. I doubt very seriously I would be paying down the term loan. But circumstances could change and make that a possibility. I don't know if that helps you or if, Ted, you want to add anything to that?

TED ABAJIAN: No, I think you covered it. The CapEx range is $120 million to $130 million for this year.

KEITH SIEGNER: No, that definitely helps. In terms of the CapEx plan and some of the factors that you talked about that led to the reductions, is there anything that could change or would change that would enable you to maybe reaccelerate that unit growth at this time or is that not necessarily foreseeable without some major changes in the macro for example?

ANDY PUZDER: We've had some very good results with our recent Hardee's new units and you can see from what Ted showed you this morning the impact on EBITDA and cash flow of these new units and how beneficial they are to the system. So if the returns on the Hardee's units improve to the point where we think it's something we want to pursue more aggressively, it probably takes you about a year, year and a half just to get more sites in the pipeline, but that's something we certainly could accelerate. On remodels, we reduced the number. I think we probably were overly aggressive. We've done the -- not this time but the prior time when we told you how many we thought we would do it. I guess we've done the ones in California where the permitting was easy. And so now they're trying to deal with the ones where the permitting is difficult. And so that's slowed us down somewhat. I'm not sure how we could accelerate that unless California decides not to be a socialist state anymore and we can (technical difficulty) entrepreneurially. In the Midwest and Southeast we could probably do Hardee's remodels. I guess we have the potential to accelerate that. But we were really stalled this spring, or late winter and early spring, we were really stalled by weather conditions which really made it impossible to go forward with remodels in a lot of the areas we would have liked to have been remodeling. And so I think the current number we're showing you is probably a more realistic number and a more realistic average over time because some years you have good weather, some years you have bad weather. So I guess new remodels -- new units at Hardee's is an area where we could increase if we decided that we had the money and it was the kind of investment that we would -- the most desirable investment or the most desirable use of funds we could make we could increase there.

KEITH SIEGNER: Okay. One other question on a different topic. I was definitely impressed with the franchise margin this quarter. And I was just wondering if you could help kind of walk through the opportunity here, say longer-term as we think about leveraging administrative costs, but also the volatility that we've seen in the distribution line. What's really the opportunity or how should we think about that for the franchise margins?

TED ABAJIAN: A couple things there, Keith. First of all, this quarter I think that what you're seeing in terms of that "distribution margin" is really, number one, as refranchising activities continue that does have an impact in terms of the -- in the quarter we sell restaurants we record franchise fees associated with those restaurants. In this quarter there is about $1.5 million of franchise fees within franchise revenue, so that dramatically improves that margin calculation you are referring to. The other side is related to distribution, and if you recall last year in the first quarter, we were right in the middle of our relocation of the distribution center and installation of the whole new distribution management system, which cost us in terms of operating efficiencies. So we've regained those operating efficiencies this year. So on a year-over-year basis, you do see that level of improvement. I think going forward, clearly as we continue refranchising or as we roll over last year's refranchising, you do have this shift in revenues in terms of shift to royalty based revenues in the case of the refranchised stores versus the company operated revenues. The one another wildcard is looking back at last year to determine the amount of franchise fees that we received last year when we did the bulk of the refranchising, and I think the bulk of that occurred in the third and fourth quarters last year. KEITH SIEGNER: Okay. I will let somebody else go. Thanks. OPERATOR: Chris O'Cull, SunTrust. CHRIS O'CULL, ANALYST, SUNTRUST: My first question relates just to the Hardee's development. Andy, it seems like a lot of the development -- well, the development strategy at Hardee's has been around opening a few incremental locations in just various markets. I was wondering if you can really tell whether Hardee's units are generating strong returns without being more aggressive maybe with like a market penetration strategy. ANDY PUZDER: You know, a market penetration strategy would certainly produce better results, but what we'd like to see is we'd like to see the units that we are -- and part of this has been a learning process for us. Obviously, Hardee's has changed significantly from when we took it over with menu and who we market to and how the brand is regarded, not only with respect to quality but the age group of our customer and our target. So what we really needed to find out, and we have been doing this in various markets, is are we still primarily a breakfast brand; are we a brand that goes in high-income areas or lower-income areas? Are we an urban brand or a rural brand, or are we all of those brands? So we have been putting restaurants in different locations, some of which perform exceptionally well. We put one in downtown St. Louis near Busch Stadium, and it is near our corporate headquarters and it is in an old Wendy's location, and sales have been very, very impressive. We just opened one in Atlanta that has been very impressive to date. So we are trying to get some indication as where we could build and where we should build. And when we get -- I think some of the problems have been -- you really need -- this is a brand that hadn't built restaurants in a long time. So you really didn't have operators that were accustomed to dealing with new restaurant openings, where you might have a really huge dinner business, for example, and all of your operators that have been in traditional Hardee's were used to a very small dinner business. And maybe you didn't staff it correctly and then people didn't come back because you didn't have business the way it was supposed to be at dinner. So we have actually taken one of our operators, a woman who has just done a great job for us, and we have put her in charge of new unit openings. And when we get a few more under our belt, it easily could be the case that we're going to get the kinds of returns that we need to get to justify going into a market and seeing that if we do a market penetration approach, we're going to be better off. Because if you go -- some of these markets, particularly in the Midwest and Southeast, to go from a C advertiser to a B advertiser, you may only need five or ten units. Or go from a B to an A, you might only need five or ten units, and that can make a huge difference in your average unit volumes for the whole market, which improves profitability across the market. So your question is a good one, and it is one that our real estate and development people are on top of and that we're watching very closely. CHRIS O'CULL: The reason for my question is because I am in Nashville, as you know, and it just seems like this market is right for a Hardee's development, and it would really improve top-of-mind awareness for the brand. ANDY PUZDER: Yes, that is a market where we have a lot of development opportunity and an exceptionally good operator. That is one of the markets we are looking at closely. That could be a great -- you're absolutely right, Chris, that could be a great market for us. CHRIS O'CULL: How far away do you think you are from trying this kind of market penetration approach? ANDY PUZDER: First of all, we may build some -- we are looking at Nashville as one of the areas where we would build. So you will probably be seeing some new units in the next couple of years, but I would say before we made a -- we're probably a year away maybe from making a decision as to try and penetrate a market heavily and see if that benefits the brand. CHRIS O'CULL: Ted, just in terms of the boneless beef question, are you exposed to price fluctuations on the 50's and the 90's? TED ABAJIAN: We are. Again, on the domestic beef that we have purchased, which is all of our Angus products, we are essentially on the spot market there. We do import some beef as well, which is a more stable pricing. Although with the dollar deterioration that pricing advantage have been deteriorating over time. But as we've always been, we're essentially on the spot market on our beef products. CHRIS O'CULL: Okay. And then Ted, I think on the last call John Dunion mentioned that the Company had favorable coverage on wheat through July. Have you been able to enter into new contracts for wheat? ANDY PUZDER: I believe we have some partial coverage through September in addition to the coverage you mentioned for July. So we do have some additional coverage, but it's not 100%. CHRIS O'CULL: Okay. Are the biggest exposures right now boneless beef and maybe wheat and dairy? ANDY PUZDER: Yes, I mean the same that have always been there. And of those really the one that hasn't been much of an issue but that is becoming an issue is beef. And so, given the magnitude of the impact of beef on our overall food costs, that's an area we watch very carefully. CHRIS O'CULL: Soft drink syrup, we're not seeing any kind of changes this fiscal year in pricing there? ANDY PUZDER: No, we have a contract in place and that's -- actually on a net basis when you include the overall allowances we're afforded by our contract we're actually slightly favorable in that area. CHRIS O'CULL: Great. Thanks, guys. OPERATOR: Tony Brenner, Roth Capital Partners. TONY BRENNER, ANALYST, ROTH CAPITAL PARTNERS: Two questions. First of all, are you done for the time being with your share repurchase program? ANDY PUZDER: Yes, we'll be opportunistic. I can't tell you that if some great opportunity came up we wouldn't take advantage of it, but we're not doing anything at the moment. TONY BRENNER: And my second question has to do with your ability to pass along prices as you implied you would you earlier in the call. Just looking at the Carl's data in your Q, it appears, given that comps were up 3.9, transactions were up 1.9, and pricing is up something more than 4%, it appears that, at least for Carl's which is largely California, there's been some trading down by your customers. And I'm wondering with almost a $7 average ticket, which is bordering on the fast casual category, whether you're seeing any kind of negative reaction or anticipating any. And do you really believe that the fact that you have a superior burger allows you to just fully pass on all the cost increases that you may incur? ANDY PUZDER: I think first of all everybody has got to pass on the cost increases. I think that even the brands that are basically franchisor brands and are now doing everything they can to drive the top line to ignoring some of the franchisees' concerns. Eventually they're going to have to pay attention to those concerns because if the franchisees don't stay in business the franchisor doesn't stay in business. So I think everybody is going to have to improve on pricing. Transactions I think are misleading. Please keep in mind that they are not customer counts, they're influenced by how much drive-through business you have -- a lot of things go into what transactions mean. I think for Q1 what you're seeing at Carl's is, with respect to any indications that there's trade down, is people getting Chili Cheese Fries, because Chili Cheese Fries, we're finding, are not just something you get with your burger, there are people that actually came in and got them as kind of snack items. So Chili Cheese Rise were a big help to us in Q1. They're the kind of thing that drives transactions and may even lower your average check. Although again, I don't think that's particularly meaningful. But I think that may have had a big impact on what happened in Q1. TONY BRENNER: You indicated that the Chili Cheese Burgers are now a permanent part of the menu, are the fries also? ANDY PUZDER: Yes, and will be -- yes they are, absolutely. TONY BRENNER: Thank you. OPERATOR: Steven Rees, JPMorgan. STEVEN REES, ANALYST, JPMORGAN: My question is on the Hardee's margin performance in the quarter, still down 110 basis points. And I guess I was thinking that there might be more of a positive impact from the refranchising. I thought the units that you refranchised were lower margins. Was that correct or is there any way to quantify how much that impacted the margins? TED ABAJIAN: Stephen, there is some favorable impact there, but I think unfortunately what we're seeing is more than offsetting that is just the overall increase in mostly wheat and dairy which continue to be a big issue. And if you think back, last year in the first quarter we didn't have wheat or dairy issues whatsoever. So while I probably have buried somewhere a chart that would help me quantify that, I think ultimately the food cost headwind is really the much bigger impact. And we're dealing with that through pricing. STEVEN REES: Okay, and then how are you thinking about the longer term margin potential at Hardee's? Is it still -- do you see structural opportunity there or is it really just a question of waiting for the volumes to improve to narrow that gap between Hardee's and Carl's? ANDY PUZDER: I think the volumes are -- we're at $963,000, we're looking to be at $1 million within a reasonable period of time. So the volumes are going up and we own a bunch of the real estate. So occupancy, once we're through the remodel phase, occupancy shouldn't be -- should be a real benefit to us. And then when commodities either begin to hold firm or come down I think you're going to see dynamic margin improvement. And I've actually heard that wheat may be coming down, that we have a very abundant wheat crop, maybe the second-biggest wheat crop ever coming to harvest this year. So wheat may be coming down as well which will be very helpful to Hardee's. So if you look at the EBITDA bridge that we did for the shareholders meeting for Q1 and then the one that Ted just -- that just updated here today, you really can see the impact of these commodity cost increases, and conversely you should be able to see the impact of commodity costs leveling and our pricing catching up or commodity costs beginning to decline. And I think that will be very meaningful for both brands. STEVEN REES: Okay. And then just on the refranchising, Andy, you mentioned that you're going to do another 40, but it may be 33 for Hardee's. Does it stop here? Are you at the right mix because I think you're still a little bit above the QSR average? Or do you see further opportunity? ANDY PUZDER: I don't think there's a right percentage. I think that when commodities are good and labor costs are good you want to own as many as you can and when they're not you want to be a franchisor as much as you can. I think the real key is how many restaurants can you effectively and efficiently run and are you in markets that you will grow. And I think that once we get rid of these last 33 restaurants and, again, there are seven that are on the bubble, but in that range -- once we do that I think we're in the markets we need to be in and with the right amount of restaurants. That doesn't mean that if opportunities present themselves we may not refranchise additional restaurants, but I would say that we're pretty much through what we think we need to do, at least in the short-term or the medium-term. STEVEN REES: Okay. And then just finally, on the CapEx plan for this year, the $120 million to $130 million, how much of that is nondiscretionary? And then what percentage of the $354 million three-year plan is nondiscretionary as well? TED ABAJIAN: I don't have those numbers calculated out, but if you want to, give me a call certainly. STEVEN REES: Okay. All right, great. Thank you. ANDY PUZDER: It will probably be in the next presentation, too. STEVEN REES: Okay, perfect. OPERATOR: (OPERATOR INSTRUCTIONS). Rachael Rothman, Merrill Lynch. RACHAEL ROTHMAN, ANALYST, MERRILL LYNCH: Could you give a quick follow-up on the Hardee's margin? Can you help us think about as we move through the year and you cycle the refranchising? And then wheat costs obviously have been coming down, but minimum wage going up, should we think about margin improving or deteriorating? Or how should we think about the sequential progression as we move through the second quarter and into the back half of the year? ANDY PUZDER: The wheat is a help and ground beef is going to hurt us a little bit, but it's not going to hurt as much at Hardee's as it would at Carl's. And then we're going to take more pricing, so we know we're coming up against the minimum wage issue so we've been planning that pricing for a while and we've actually increased the pricing we're going to take somewhat because of the increase in beef. So it depends -- really Rachael, it just depends upon how much beef goes up and what happens with the other commodities. I wish I could give you more guidance, but I don't know anymore. I mean Ted, have you got any better guidance than that? TED ABAJIAN: Of course our goal is to continue to narrow that gap, as has been the case for the last three quarters. So that's certainly our objective. ANDY PUZDER: It's a big focus. That and keeping G&A under control and reducing it are really the two big strategic initiatives within the Company; they're the thing that we talk about the most and work the hardest on. So we're all over the pricing issue. RACHAEL ROTHMAN: And then in the updated reconciliation slide of the adjusted EBITDA numbers, the G&A figure that you site says that it excludes G&A savings associated with the refranchising. Do you guys have an estimate of how much G&A you've saved from the refranchising either in the quarter or over the last 12 months and how we should think about that opportunity going forward as you cycle over the 200 units? ANDY PUZDER: I think it says it includes those cost reductions, is that what you just said? RACHAEL ROTHMAN: I thought it said it's excludes it. TED ABAJIAN: What it is -- in calculating the net impact of the refranchising I include in that line any G&A reductions that occurred as a result of refranchising. And it's not countered in both places, obviously. ANDY PUZDER: It's just in a different place, right. TED ABAJIAN: Yes, it's in a different place. But as we get into Q2 and Q3, mostly Q3 is when the majority of the refranchising occurred last year, we'll start to roll over -- because we make those cuts immediately when the stores are sold. So other than the quantification we gave late last year which was $22,000 to $24,000 per store reduction that we make, I still feel good about that estimate. RACHAEL ROTHMAN: But it is immediate. So if you cut the stores in the third quarter it would come out in the third quarter? TED ABAJIAN: Yes, just depending on when it occurs during the quarter. RACHAEL ROTHMAN: Correct. Perfect. Thank you so much. TED ABAJIAN: Thanks, Rachael. OPERATOR: At this time I'd like to turn the call over to Mr. Andrew Puzder for final remarks. ANDY PUZDER: Thanks, everybody. It was great reporting the quarter. We're very proud of what we did and we were happy to tell you about it and we look forward to coming back at the end of second quarter. Thanks very much and God bless you all. OPERATOR: Thank you all for your participation in today's conference. This concludes the presentation. You may now disconnect and have a good day. [Thomson Financial reserves the right to make changes to documents, content, or other information on this web site without obligation to notify any person of such changes. In the conference calls upon which Event Transcripts are based, companies may make projections or other forward-looking statements regarding a variety of items. Such forward-looking statements are based upon current expectations and involve risks and uncertainties. Actual results may differ materially from those stated in any forward-looking statement based on a number of important factors and risks, which are more specifically identified in the companies' most recent SEC filings. Although the companies may indicate and believe that the assumptions underlying the forward-looking statements are reasonable, any of the assumptions could prove inaccurate or incorrect and, therefore, there can be no assurance that the results contemplated in the forward-looking statements will be realized. THE INFORMATION CONTAINED IN EVENT TRANSCRIPTS IS A TEXTUAL REPRESENTATION OF THE APPLICABLE COMPANY'S CONFERENCE CALL AND WHILE EFFORTS ARE MADE TO PROVIDE AN ACCURATE TRANSCRIPTION, THERE MAY BE MATERIAL ERRORS, OMISSIONS, OR INACCURACIES IN THE REPORTING OF THE SUBSTANCE OF THE CONFERENCE CALLS. IN NO WAY DOES THOMSON FINANCIAL OR THE APPLICABLE COMPANY OR THE APPLICABLE COMPANY ASSUME ANY RESPONSIBILITY FOR ANY INVESTMENT OR OTHER DECISIONS MADE BASED UPON THE INFORMATION PROVIDED ON THIS WEB SITE OR IN ANY EVENT TRANSCRIPT. USERS ARE ADVISED TO REVIEW THE APPLICABLE COMPANY'S CONFERENCE CALL ITSELF AND THE APPLICABLE COMPANY'S SEC FILINGS BEFORE MAKING ANY INVESTMENT OR OTHER DECISIONS.]

Friday, December 19, 2008

Holiday Concepts Featured on Channel 9 News

Francorp Client Holiday Concepts featured on Channel 9 news!

Channel 9 News had a story on Derek Norwood and Holiday Concepts.
http://www.wgntv.com/news_at_nine

Click on the LED Christmas Lights video.

www.francorp.com

Sunday, November 30, 2008

Francorp Client - Jersey Mike's Subs

Here is a great interview with Francorp Client Peter Cancro, CEO of Jersey Mike's Subs. Jersey Mike's recently surpassed 400 units and continues to redefine the sandwich franchise segment.

Having Words Peter Cancro Founder and Chief Executive, Jersey Mike’s Subs
By Dina Berta

Having Words Peter Cancro Founder and Chief Executive, Jersey Mike’s Subs
(Nov. 17, 2008) Football has played a major role in the life of Peter Cancro, founder and chief executive of Jersey Mike’s Subs, based in Manasquan, N.J. From Pop Warner leagues to playing for his high school team, the sport and the coaches he encountered taught him valuable lessons about teamwork and leadership—and helped him pursue his entrepreneurial dreams.
Cancro started working at Mike’s Sub Shop in the seaside town of Point Pleasant, N.J., when he was 14. Three years later, he bought out the owners. His football coach, who was also a banker, helped him get a loan to finance the deal. Cancro, who was president of the class of 1975 at Point Pleasant High School, was also the only graduate to own his own sub shop. He was an owner at 17, before he could legally use a slicer.
After graduating from high school, he married his wife, Linda, and they opened more outlets, changing the name to Jersey Mike’s Subs to stress the chain’s origins along the New Jersey shore. Cancro eventually formed Jersey Mike’s Franchising Systems Inc., and began franchising in earnest. Over the years, he has never forgotten the leadership lessons he learned from football and teaches those concepts to Jersey Mike’s managers and franchisees.
It’s pretty amazing that at the age of 17 you bought a restaurant.
Looking back on it, I really don’t comprehend it. I started working very early, mowing lawns when I was 10 and 11. It was not that big of a deal to buy when I was 17. I had worked there four years. I did not think of failure at that age. I did not have any worries.
FAST FACTS
AGE: 51
HOMETOWN: Point Pleasant Beach, N.J.
EXPERIENCE: Began working in a local sub sandwich shop at age 14 and bought it three years later, before graduating from high school; built Jersey Mike’s Subs to a nearly 400-unit chain
PERSONAL: married; four children
HOBBIES: snow shoeing, running and playing tennis
Now you take things slowly, methodically. I sort of leapt back then. Along the way we lose the ability to leap. That’s probably a good thing.
Was it your high school football coach who helped you buy the restaurant?
No. My Pop Warner coach, Rod Smith. I played for him before high school. I was quarterback of the team, and we won the championship of that league.
I always stayed in touch with him, and he came to my [high school] games.
When the owner of Mike’s put it up for sale in 1975, I started knocking on doors, trying to raise capital. It was a Sunday night at 9:30 when I came over to his house.
He came to our annual meeting in May 2006. It was very emotional. He cried. I cried.
Did you play any college ball?
I hung up my spikes on Thanksgiving Day my senior year, after winning the championship, but I’ve carried on that [sports] mentality. You are not so much pushing people but pulling them along. Any great coach does not push. You show them the way and invite them in. That’s the way I was coached.
Were you ever a coach?
I coached my daughter’s soccer team and baseball [team]. The sports involvement is the same with music and activities out of school.
When you are a teenager and young, there are certain teachers and coaches that influence you. It’s neat to take that into business—the philosophy of acting as a team, yet celebrating individual victories, mentoring and coaching and giving back and supporting each other.

For more information on franchisising and Francorp Clients, visit www.francorp.com

Wednesday, November 12, 2008

Francorp Attends The Restaurant Finance and Development Conference in Las Vegas, NV



Francorp has an entire division of the company that is focused on financing for restaurants and small businesses - Francorp Capital. Francorp's Vice President, Mr. Senn Sodweidel attended the show and focused on several different forums to discuss financial options in today's economy. With the current financial crisis, finding capital for new businesses and new franchises is one of the most critical and foremost issues to be aware of right now.

Francorp Capital was formed with the purpose of supplying Francorp clients franchisees with the financing they need to open their operations. With the current economic and financial climate it takes some creative methods to get the financing for new franchisees. Francorp is on the front line of working with financial groups and banking institutions to organize and arrange for Francorp clients to get the newest and most current techniques and strategies for getting funding for their buyers. Here is an overview of the conference and what was included in the discussion forums.

The Restaurant Finance & Development Conference is the largest industry event that is exclusively focused on the finance side of the restaurant business. Designed for multi-unit restaurant operators and senior executives, the conference has become the “must attend” for so many in the industry. Don’t miss your chance to be part of this networking and dealmaking event!
Attend this year's Restaurant Dealmaker’s Event.
Register Online Today!


Capital—The Restaurant Finance & Development Conference is the restaurant industry's top financial forum for growth-minded restaurant company owners and executives, to meet with banks, finance companies, brokerage firms, real estate developers, investment bankers and other financial intermediaries—with a focus on the financing and deal-making opportunities available in the restaurant industry. This conference is the restaurant industry's premier business networking event and also offers expert speakers on the "business side" of the restaurant industry and what it takes to succeed in today's business environment.
Growth—The Restaurant Finance and Development Conference is where attendees meet and network with the many financing sources available to national, regional, chain, and independent multiple-unit restaurant operators. Representatives from banks, finance and leasing companies, real estate syndicators, brokerage firms and investors specializing in restaurant financing will preview their 2009 financing programs during the Finance & Development Mall. You'll meet with lenders and investors to discuss your financing and development needs. In addition, the Mall provides an opportunity for growth-minded operators to preview multi-unit franchise and joint venture opportunities and also find other financial services. The conference offers financial programs which feature practical financial and development topics presented by restaurant finance experts. The conference's professional atmosphere attracts the top restaurant operators and financial dealmakers in the world.

Who Should Attend? Owners and operators of multi-unit restaurant chains including senior restaurant executives in finance, accounting, development, legal, real estate and franchising. Also invited are consultants, investors, brokers, bankers, developers, accountants, attorneys and financial dealmakers who serve the restaurant industry.
Contacts—The top restaurant operators in the nation attend the annual Restaurant Finance & Development Conference. Attendees have the opportunity to learn from America's top financial minds about business strategy, mergers, acquisitions and investment. The nation's leading growth restaurant companies including franchisors, franchisees and multi-unit independents, send representatives to the conference each year. Many companies hold their annual planning meetings at the conference. Restaurant owners and executives make deals, find financing and re-charge their professional batteries at this conference. This is the one restaurant industry event of the year that you can't afford to miss! The networking at the Restaurant Finance & Development Conference is better than any other restaurant industry event you'll attend!





Monday, October 13, 2008

Francorp, Francorp, Francorp

There are three important things to remember when choosing a company to work with as a franchise consulting group.

One: Make sure that the company has it's resources in house. The internet and evasive marketing can cloud the fact that many franchise consultants do not have an in-house consulting team. Why is this important? Because you don't want to play general contractor on your franchise development project. The business owner and entrepreneur should not have to be tracking people down throughout the development of their program. Francorp has an all in-house team that does not outsource any part of the franchise development. Francorp is the only franchise consulting firm that has an in-house legal staff. This is important because the franchise attorneys should be involved in all aspects of the franchise development process, the business planning, the operations development, the marketing materials, the website design and throughout the planning of the project.

Two: Depth and Resources. What happens if you hire an individual consultant or "Group" of consultants when the consultant working on your project decides to retire, take a vacation or has other work to attend to? The fact is that you need a team of experienced people who have depth and the resources to provide a complete consulting service. Francorp has been in operation for 33 years and worked with thousands of franchisors, the company is not going anywhere and will be here tomorrow. This is important because a new franchise company needs the guidance for years after they are introduced to the market.

Three: Experience and Diversity of Work. When developing a new franchise organization every company is unique and different, it is important that there is no magic pill for creating a successful franchise company. Each business and company has it's own philosophies, culture and business model. The franchise consulting company should have a broad range of clients and work that they have done in order to draw from that experience and impliment the appropriate strategies and structure for their franchise organization. Why is this important? There are many franchise consultants out there who associate themselves with franchise systems they worked on while with other companies, they played a part in the development but did not run the projects or oversee the implimentation of the programs. Even other consultants claim work on franchise projects that in reality they played little or no part in the development of the critical aspects of the franchise program. Francorp brings more experience and a more extensive client list than any other franchise consulting organization. The depth and extent to which Francorp has worked with franchise systems of all kinds is unmatched by anyone in the market.

Go to the Francorp site for more information on the firm, Francorp clients, Francorp processes, Francorp testimonials and Francorp's executive team.

www.francorp.com

Francorp also lists many of its clients for marketing and franchise sales purposes on its web portal. Here Francorp clients can generate leads and create a market presence.

www.francorpconnect.com

Francorp also has a strong international presence in 13 countries representing over 40 different countries around the world. Francorp is the only franchise consulting firm that has franchised it's own operations internationally.

www.francorpinternational.com

Francorp also provides financing for many of its clients franchisees. This is critical in most markets and from a marketing and franchise sales perspective it is very important that Francorp clients can offer this to their franchisees.

www.francorpcapital.com

Immigrants as Franchisees

A key target for a franchise owner is an immigrant. As this article from the Wall Street Journal points out, immigrants tend to be ideally suited for to be a franchise owner. For more information on how to franchise a business or franchise development, go to www.francorp.com.

OCTOBER 13, 2008


FranchisingChain ReactionFor many immigrants, owning a franchise is the path to the American dream

By RICHARD GIBSONhttp://online.wsj.com/article/SB122347728915015415.html?mod=djkeywordLike many immigrants, Lyudmila Khononov turned to a franchise to fulfill her American dream.When she was 10 years old, Mrs. Khononov's family left Odessa, Ukraine, for the U.S. in search of a better life. "There was a lot of discrimination against Jews," she recalls of their exodus 30 years ago.As they began anew in this country, "we had nothing except a dream," Mrs. Khononov says. "But our parents told us we could be anything we wanted to be."After marrying, Mrs. Khononov and her husband, Gregory, ran a diner in Queens, N.Y., for six years. But when it came time to think about expansion in 2001, they borrowed money from a bank and friends and turned to a franchise instead.Mrs. Khononov says she spotted "tremendous growth potential" for the Subway fast-food concept in neighboring Brooklyn, where there were only a handful of the outlets, primarily in gas stations.She says they considered it a fairly easy concept to operate since "you don't have to prepare all the food from scratch" and the franchiser's big marketing campaign would give their business instant recognition. Her husband, also an immigrant, adds that it would have been much harder for them to expand the diner on their own.The decision has paid off. The Khononovs now operate four Subway stores in Brooklyn. And this past summer, Subway, a unit of Doctor's Associates Inc., named Mrs. Khononov its top multistore franchisee in North America, among 12,200 competitors.Built-In HelpMany immigrants look to establish themselves by running their own business. And the chance to start afresh after enduring hardships and adversity in another country often stokes their resolve to succeed. But starting -- and successfully running -- a small business is hard enough without the language and cultural barriers that immigrants can encounter.So, many immigrants turn to a franchise concept. With its proven track record, name recognition and built-in marketing, a franchise can take out a lot of the uncertainty of running a business. And immigrant entrepreneurs often are able to tap their own immigrant community for customers, as well as use the franchise name to broaden that base.A 2006 study by the Ewing Marion Kauffman Foundation of Kansas City, which advocates entrepreneurship, found that immigrants are 30% more likely to become entrepreneurs than are native-born Americans.One reason so many immigrants gravitate toward running their own business may well be because of their experiences with risk, often starting from scratch, says Vivek Wadhwa, an executive in residence at Duke University in Durham, N.C., who has written several papers on immigrants for the foundation and who, after emigrating from India, founded two software companies in the U.S."They've learned what it's like to lose everything," Mr. Wadhwa says. "Once you've done that, you're less afraid of doing it again."Hospitality BusinessThe number of foreign-born franchisees operating in the U.S. businesses isn't known. The International Franchise Association, the sector's leading organization, and major franchisers say they don't keep count.What is known is that some franchised concepts are particularly attractive to immigrants. For example, nearly half of the hotel and motel units in the country -- most of which are franchised -- are run by first- or second-generation East Indians and Pakistanis, according to Fred Schwartz, president of the Asian-American Hotel Owners Association.Anil Chagan is one of them. Raised in South Africa by Indian parents, he immigrated to the U.S. in 1978 at age 24, in part because of the apartheid then embroiling South Africa, where he ran a men's clothing store.Mr. Chagan initially worked at a brother-in-law's motel in East Oakland, Calif. But after two years, he sought to acquire his own. "I couldn't see myself working for somebody else," he says.He purchased a motel in Visalia, Calif., that wasn't affiliated with any of the big national brands. After five years, he converted it to an EconoLodge, a unit of Choice Hotels International Inc., at the chain's invitation. Today, Mr. Chagan's company, Infinite Hospitality, operates two hotel-motels in central California and is building three more. All are franchised, but with various franchisers.Being a franchisee "has been a very significant part of my success," Mr. Chagan says, adding that the affiliation with a national brand helps in obtaining loans and various construction permits.Getting the Message OutOne of the biggest challenges immigrant business owners face -- especially those unfamiliar with local customs -- is understanding what the market wants and then effectively getting their message out."With a franchise," though, says Duke University's Mr. Wadhwa, "that's already done for you."It was RE/MAX International Inc.'s built-in Internet marketing that convinced Shawn Nam, a South Korea native, to sign on with the big real-estate franchiser. When looking up properties on a specific area on the franchiser's Web site, the local franchisee's address pops up. Mr. Nam figured that constructing his own site -- and the marketing to go with it -- would cost him thousands of dollars.Now 39 years old, Mr. Nam immigrated to the U.S. with his parents when he was in high school. "We were looking for a better life," which, he says, included freedom of speech. He worked for his father's janitorial company before enrolling in Rutgers University in New Jersey, dropping out after three years to help support his family. He then set out for a career in real estate.Helping HandThe Situation: Many immigrants look to franchises when opening a business.The Appeal: With its proven track record, name recognition and built-in marketing, a franchise can take out a lot of the uncertainty of running a business.No Guarantees: Cultural and language barriers can still be a challenge.He got a job as an agent at the Prudential Fox & Roach real-estate agency in Voorhees, N.J., and quickly became one the office's leading producers, focusing on the area's large South Korean community, says Paula Goldberg, the agency's vice president. After three years with the Prudential affiliate, Mr. Nam left to start his own agency under the RE/MAX banner, with the Korean community his primary customer target.Mr. Nam had a rough start, though. He believes that several of his agents quit because "they didn't want to work for a Korean. They didn't tell me," he says. "But I can feel it." Today, he counts Koreans, Chinese, Filipinos and East Indians among his agency's employees. Its president is a Palestinian.Making the CutShahin Urias was spurred by the opportunity to do something few women in her native Iran enjoy -- own her own business.Mrs. Urias, who survived bombings and, for a time, lived with her young children in a mud basement-shelter in Tehran during the Iraqi-Iran war in the 1980s, came to the U.S. as a refugee 16 years ago.Her early years here were hardscrabble. She worked in a Luby's cafeteria in Austin, Texas, where, after six months, a cafeteria manager encouraged her to pursue her desire to own a hair salon. At first, Mrs. Urias's poor English kept her out of beauty school, but with her children's help her linguistic skills improved. After 11 months of study, she earned a degree in cosmetology.She started working at a Sports Clips Inc. hair-care franchise in Austin as a part-time stylist. After moving her way up to manager, Mrs. Urias, by then remarried, moved to Tucson, Ariz., and purchased her own Sports Clips franchise -- the first one in that area. While she could have opened an independent shop, Mrs. Urias says she saw advantages in going with a proven concept with a solid market niche and "policies and procedures in place. All the hard work is done."Also, Sports Clips, she says, is a known national brand. So, people who either move to Tucson or are passing through are familiar and comfortable with the brand.Mrs. Urias acknowledges finding bookkeeping and some other aspects of running a business unfamiliar, but says help from Sports Clips is only a phone call away. "Without their support, I would be lost."Although she has had her shop only a few months, Mrs. Urias, 45 years old, has plans to open two more. "I think I'm doing great," she says. "My numbers may not be up there yet, but I'm definitely on the right path."—Mr. Gibson is a writer in Des Moines, Iowa.Write to Richard Gibson at reports@wsj.com